Privacy Policy

NB Insurance Agency Privacy Policy

Effective Date: September 9, 2026

NB Insurance Agency is an assumed name (DBA) of NB Comfort Solutions LLC (“NB Insurance Agency,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you provide to us through our website, forms, communications, and services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, telephone number, email address, mailing address, and information you provide when requesting information about insurance or other services.

We may also collect information you provide through website forms, chat features, appointment requests, telephone calls, text messages, or other communications with us.

We may automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

How We Use Your Information

We may use the information we collect to respond to your questions and requests, provide information about insurance products and other services, schedule appointments, communicate with you about services you have requested, provide customer support, maintain business records, improve our website and services, and comply with applicable legal and regulatory requirements.

When you separately and expressly consent to receive marketing communications, we may also use your contact information to send promotional offers, service announcements, event information, and other marketing communications in accordance with your consent.

Your consent to receive marketing communications is not a condition of purchasing any product or service.

SMS and Text Messaging Privacy

If you provide your mobile phone number and expressly consent to receive text messages from NB Insurance Agency, we may send you text messages related to your inquiries, appointments, insurance services, enrollment assistance, customer service, account or application updates, and, when you have consented to receive them, marketing or promotional communications.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided on this website.

Consent to receive text messages is not a condition of purchasing any product or service.

We do not sell or share your mobile phone number, SMS consent, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. SMS consent and opt-in data will not be shared with third parties for marketing purposes.

We may disclose information to service providers that assist us in delivering our communications or operating our business when necessary to provide those services, subject to appropriate privacy and confidentiality protections.

How We Share Information

We may share personal information with service providers that perform services on our behalf, such as website hosting, customer relationship management, communications, scheduling, technology support, and other business operations.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

We do not sell personal information for monetary consideration. We do not share personal information with third parties for their independent marketing purposes without your consent.

As stated above, mobile information, SMS consent, and text-message opt-in data will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary to provide our services, maintain business and regulatory records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal and regulatory requirements. You may unsubscribe from marketing emails by using the unsubscribe instructions provided in those communications.

You may opt out of SMS messages at any time by replying STOP. Opting out of marketing text messages does not prevent us from communicating with you through other methods when permitted by law.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we may update the effective date shown at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

NB Insurance Agency
DBA of NB Comfort Solutions LLC
Email: admin@nbcomfort.org
Phone: (682) 417-4841